Privacy Policy
1. Introduction
1.1 At New Ohms, we are committed to protecting the privacy of visitors to our website and handling personal data responsibly.
1.2 This Privacy Policy applies where New Ohms acts as a data controller, meaning we decide how and why personal data relating to website visitors is processed.
1.3 By accessing or using our website, you confirm that you have read, understood, and accepted the terms of this Privacy Policy.
2. How We Use Your Personal Data
2.1 This section explains:
- the types of personal data we may collect and process;
- the sources of data where it is not obtained directly from you;
- the purposes for which personal data is processed; and
- the legal grounds relied upon for processing.
2.2 Usage Data
We may process information about how you use our website and services (“usage data”). This may include your IP address, approximate location, browser type and version, operating system, referral source, duration of visits, pages viewed, navigation paths, and the timing and frequency of visits.
This data is collected through analytics tools. The legal basis for processing is our legitimate interests, namely monitoring website performance and improving our services.
2.3 Enquiry Data
We may process information you submit via contact forms, quote requests, or enquiries (“enquiry data”). This may include your name, contact details, and details of your enquiry.
This data is processed to respond to enquiries, provide information about our services, and follow up where relevant. The legal basis is consent or legitimate interests, depending on the nature of the enquiry.
2.4 Where an enquiry is intended for one of our clients or partners, we may share the relevant details with them to ensure your enquiry is handled appropriately. The legal basis is our legitimate interests.
2.5 Customer Relationship Data
We may process information relating to our relationship with customers, including contact details and records of communication. This processing is carried out based on our legitimate interests in managing our business and delivering services effectively.
2.6 Notification Data
We may process personal data used for email notifications, updates, or newsletters (“notification data”). The legal basis is consent or contractual necessity, where applicable.
2.7 Correspondence Data
We may process information contained in communications you send to us, whether by email, contact form, or other means (“correspondence data”). This data is processed for communication, record-keeping, and administration purposes under our legitimate interests.
2.8 Personal data may be processed where necessary for the establishment, exercise, or defence of legal claims. The legal basis is our legitimate interests.
2.9 We may also process personal data where required for insurance purposes, risk management, or obtaining professional advice. The legal basis remains our legitimate interests.
2.10 In some cases, we may process personal data to comply with legal obligations or to protect vital interests.
3. Sharing Personal Data with Others
3.1 We may share personal data with members of our group of companies where this is reasonably necessary for the purposes outlined in this policy.
3.2 Personal data may be disclosed to professional advisers, insurers, contractors, or service providers where required for business operations, compliance, or risk management.
3.3 Enquiries submitted through our website may be shared with relevant clients where the enquiry relates directly to their services.
3.4 Payment or financial transactions may be handled by third-party payment providers. Transaction data will only be shared to the extent required to process payments and manage related issues.
3.5 We may disclose personal data where required by law, regulation, or in connection with legal proceedings.
4. International Transfers
Personal data may be transferred outside the UK or EEA where required by third-party service providers. Where this occurs, appropriate safeguards are put in place to protect your data in accordance with data protection laws.
5. Data Retention
5.1 Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
5.2 We may retain personal data where required to comply with legal obligations or for legal claims.
5.3 Data relating to enquiries or customer relationships may be retained for legitimate business reasons unless you request its deletion and no legal requirement prevents this.
6. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be published on this page, and users are encouraged to review it periodically.
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data;
- Request correction of inaccurate data;
- Request deletion of your data;
- Restrict processing;
- Object to processing;
- Request data portability;
- Lodge a complaint with a supervisory authority; and
- Withdraw consent at any time.
Requests should be made using the contact details provided in Section 12.
8. Acting as a Data Processor
In certain circumstances, such as when providing services like hosting, analytics, or digital support for clients, New Ohms may act as a data processor. In these cases, our responsibilities are governed by agreements with the relevant data controller.
9. Cookies
9.1 Cookies are small text files stored on your device when you visit our website.
9.2 Cookies may be session cookies (which expire when you close your browser) or persistent cookies (which remain until deleted or expired).
9.3 Cookies do not usually contain personal identifiers, but information stored in cookies may be linked to personal data we hold.
10. Cookies Used on This Website
10.1 We may use the following categories of cookies:
- Necessary cookies – essential for website security, navigation, and core functionality.
- Analytics cookies – used to analyse website usage and improve performance (for example, Google Analytics or similar tools).
- Marketing cookies – used to measure advertising effectiveness or deliver relevant ads (such as Google Ads or Meta Pixel).
- Functionality cookies – used to enhance features such as maps, embedded content, or social media integrations.
10.2 Third-party providers may also place cookies through our website. Their use of cookies is governed by their own privacy policies.
11. Managing Cookies
11.1 You can manage or disable cookies through your browser settings or via the cookie consent banner on our website.
11.2 Most browsers allow you to refuse or delete cookies. Information is available for major browsers including Chrome, Firefox, Safari, and Edge.
12. Our Details
This website is owned and operated by New Ohms.
You may contact us:
- By post, using the business address shown on this website;
- Via our website contact form;
- By telephone, as published on our website; or
- By email, using the address displayed on our website.